Product name

HeyBot

Client

Novo Nordisk Colombia

Description

IO Engage (Novo Nordisk Colombia) faced delays and inefficiencies due to a human-dependent support system limited to office hours. To address this, they launched Heybot, a WhatsApp-based smart assistant that provides secure, 24/7 automated support to authorized commercial reps. Heybot verifies users through a secure database, offers personalized content via dynamic menus, and blocks unauthorized access. This solution fully automated repetitive tasks, eliminated support downtime, optimized human resources for strategic work, and achieved high adoption thanks to WhatsApp's familiarity.

Services

• User flow design
• Information structuring
• Custom chatbot development
• WhatsApp integration
• SaaS